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A powerful service customer login portal to self-serve service appointment scheduling, setting up to receive reminder emails from service department 2 to 3 days before actual appointment and several powerful features http://triviumdg.com/?map10.
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Features of Service Portal
- Service customers can register and login to the Service CRM
- Enhances the service customer interaction with service department
- Easy scheduling: Gives freedom to schedule service appointment in minutes instead of calling and waiting on the phone for longer period
- Set service appointment reminders
- More service appointments scheduled with self-service. Still manual service appointment scheduling is available, if needed.
- View historic repair orders
- Pulls Vehicle Ready Status information frequently from DMS System,
- Telephone: Calling and notifying about that their vehicle is ready for pickup:
- Calls Customer and notify him/her that the vehicle is ready for pick up
- E-mail: E-mailing about Vehicle Notification message to service customers ,
- Send an e-mail message indicating that their vehicle is ready for pickup,
- Rescheduling: If customer is postponing the appointment, accept new date and time for the appointment,
- Optional: Accepting payments from customer for vehicle service:
- Notifies service customer about the pending amount in Repair Order,
- Accepts payments through credit card from customer over phone ,
- Processes the credit card payment
- The payment information is updated on Service Advisor Login Interface for releasing the vehicle key.