1. DealTimer Gets 60-100 Google Reviews/mo for the Dealership

Google has 90% plus Online Search Engine market. Google is the number one website for online reviews, with 63.6% of consumers saying they are likely to check reviews on Google before visiting a business location.
Additionally, Google is responsible for 75% of all social reviews, making it the largest distributor of online reviews. The quantity of Google positive 4-star and 5-star reviews can also have an influence on a business because the visitors believe that there must be something good with the dealerships if too many customers are giving 5-star reviews.
DealTimer brings 60-120 Google Reviews per month for dealerships.  You may Google for “EdVoyles Honda”,  click on their Google Reviews and click on “Newest” , scroll down, and notice that they have over 120 Google Reviews in the last 30 -days.

2. Improves Google Review Rating from 3.x/5 to 4.5

In addition to the quantity of Google-positive 4-star and 5-star reviews can also have an influence on a business because the visitors believe that there must something good with the dealerships if too many customers are giving 5-star reviews. Hence, it is always safe to have a Google Review rating above 4.2 or it is much better to have a Google Review rating over 4.5.

DealTimer brings 60-120 Google Reviews per month, lifting the dealerships with Google Review ratings around 3.8 to 4.2 in a matter of 6 months.

3. Replace recent Negative Google Review With Positive Reviews

If the dealership’s Google Reviews rating is below 4, obviously lots of frustrated customers in the service department are going to Google and start writing bad stories about their experiences. Such negative Google Reviewed customers should be contacted immediately and resolve their issues and request them to change their Google Review rating from 1-star, 2-star, or even 3-star to 4-star or 5-star with in 7 days after they submitted the original negative Google Review.
If the dealership misses this 7-day window, the Google Review rating can be changed to 5-star only when the same customer returns to the dealership and receives the best experience and then goes back to Google and change the rating by himself!

 

4. Get your Dealership listed in 50 mile radius

Google Reviews act like the BILLBOARDS ADS on the roadside in the Digital online world.

1. Offensive Google Review Marketing: The dealership with too many 5-star reviews from the customers in the backyard of your competing dealerships, whenever new customers search for any keyword related to your make and model for sales or repair, Google will display your dealership in the search results list in the top and helps you steal the customers from the backyard of your competition.
2. Your competing dealerships by having too many Google Reviews from the backyard zip codes of your dealerships, Google will display your competing dealerships in search results and your customers could be stolen by your competition.
3. Defensive Google Review Marketing: Even if you do not care about Google reviews from the backyard area of your competing dealerships (calling it offensive google review marketing), you should at least get enough Google Reviews from customers in the zip codes of your PMA, so that your customers will not be stolen by your competition, calling it defense Google Review Marketing

So, it is very important to fetch Google reviews from customers outside of your PMA, so that you are automatically assigned by Google to your dealership. This is a game changer in online search engine marketing for dealerships!

 

5. Increase trust and credibility

Google reviews can help boost trust and credibility for a dealership in several ways. According to one of the best practices to encourage customers to leave reviews is by verifying the business profile, which makes the business information show up on Google Maps and Search. This can help establish trust and credibility by providing accurate and up-to-date business information to potential customers.

Additionally, it is suggested that having a large number of positive reviews on Google My Business can help build trust with potential customers. This is because when a large number of people have had a positive experience with a dealership and have left positive reviews, it can create a sense of social proof for potential customers.

Furthermore, because Google is one of the most used and trusted search engines, people are willing to give the same trust and credibility to Google reviews that they give to reviews from trusted peers. Therefore, having positive reviews on Google can help establish the dealership as a trustworthy and credible business in the eyes of potential customers.

6. Learn from Google Review Insights

Google Insights provides a variety of data and metrics that can help businesses understand their online presence and performance.

• The Google Insights can help businesses get started with understanding the data and metrics from their Google Business Profile. This can include data such as how customers are finding the business, how they interact with the business online, and how the business compares to similar businesses in the area.
• The Google Analytics is a part of Google Insights, can provide insights on the demographics and behavior of website visitors. This can include information such as where the visitors are located, what pages they visit, how long they stay on the website and how they interact with the website.
• The Google Search Console Insights, which is also a part of Google Insights, can provide data on how a business website appears in search results on Google. This can include information such as the keywords that drive traffic to the website, the number of clicks on the website’s search result, and the average position of the website in search results.

Overall, Google Insights provides a wealth of data and metrics that can help businesses better understand their online presence, customer behavior and website performance, which can be used to improve their online marketing strategy and customer experience.

7. Improve OEM Brand Loyalty

Building Brand Loyalty –  Here are a few important ways to boost brand loyalty and even win new customers:

1. Google reviews can boost brand loyalty for car dealers by providing potential customers with positive and authentic feedback from previous customers. This can help build trust and credibility for the dealership, making it more likely that potential customers will consider the dealership when making a purchase decision.
2. Google reviews can also help a dealership stand out among competitors, as a high number of positive reviews can signal to potential customers that the dealership is a reputable and reliable choice. This can also be especially important for car dealerships as it’s a big-ticket item and people tend to do more research before buying a car.
3. Additionally, when a dealership responds to customer reviews, it can demonstrate a commitment to customer satisfaction and service. This can further boost brand loyalty by showing potential customers that the dealership values their feedback and is dedicated to addressing any issues or concerns they may have.

Overall, Google reviews can play a vital role in boosting brand loyalty for car dealers by providing potential customers with valuable information, building trust and credibility, and showing a commitment to customer satisfaction.

8. Helps identify areas for improvement

These customer Google reviews can help identify areas of improvement for car dealers by providing valuable feedback from customers. By monitoring and analyzing reviews, dealerships can gain insight into the areas that customers are most satisfied with, as well as those that may be causing issues or frustration.

1. One way to identify areas for improvement is by looking for common themes or patterns across multiple reviews. For example, if a dealership sees multiple reviews mentioning long wait times for service or repairs, it may indicate a need to improve the dealership’s service department’s efficiency. Similarly, if multiple reviews mention difficulty communicating with sales staff, it may indicate a need for better customer service training for the sales team.
2. Another way to identify areas for improvement is by looking at the dealership’s star rating or overall score across multiple review platforms. This can provide a high-level view of the dealership’s performance, and may indicate areas where the dealership is performing well or underperforming.
3. Additionally, Google’s Insights feature can provide valuable data on how customers are finding your dealership online, by providing data on the keywords they used to find your dealership, the search queries they used and more.
   Overall, Google reviews can provide valuable feedback and insights that can help car dealerships identify areas for improvement and make changes to improve customer satisfaction and overall performance.

9. Google Reviews Boost Customer Retention

Google reviews can boost customer retention for car dealers by providing a platform for customers to share their positive experiences and feedback. Positive reviews can help build trust and credibility for the dealership, which can lead to increased customer loyalty and repeat business.

 

1. One way that Google reviews can boost customer retention is by providing social proof for potential customers. When potential customers see that other people have had positive experiences with a dealership, they are more likely to trust the dealership and consider it for their own needs.
2. Additionally, Google reviews can also provide valuable insights for the dealership on how to improve its services and products. By monitoring and analyzing customer feedback, dealerships can identify areas where they are excelling and areas where they need to improve, which can help them make changes to better serve their customers and retain them in the long term
3. Furthermore, Google’s Insights feature can provide valuable data on how customers are finding your dealership online, by providing data on the keywords they used to find your dealership, the search queries they used and more. This information can be useful to identify the areas of your dealership that are resonating with customers, and tailor your services to keep them engaged and coming back.</ol>
   Overall, Google reviews can play a significant role in boosting customer retention for car dealers by providing valuable feedback and insights, increasing trust and credibility, and providing social proof for potential customers.

10. Google Reviews Build Reputation Maketing

Google Reviews can help build reputation marketing for car dealers by providing a platform for customers to share their experiences with a dealership. Positive reviews can help establish the dealership as a reputable and trustworthy business, while negative reviews can help identify areas for improvement. The number and overall rating of reviews can also serve as a reputation indicator to potential customers. Additionally, Google reviews help increase online visibility by boosting the dealership’s local SEO and making it more likely to appear in search results. This can help attract new customers who are searching for a dealership in the area.

 

11. Responding to Google Reviews

Google Review Responding – best practices: 

1. Respond to reviews promptly: Responding to reviews quickly shows that you value your customers’ feedback and are committed to addressing any issues they may have.
2. Be professional and courteous: Always maintain a professional tone and use polite language when responding to reviews. Avoid being defensive or argumentative.
3. Address specific concerns: When responding to negative reviews, try to address the specific concerns the customer raised. This shows that you have taken the time to read and understand their feedback.
4. Thank customers for their feedback: Show appreciation for positive reviews by thanking customers for taking the time to leave feedback.
5. Encourage customers to return: Use positive reviews as an opportunity to encourage customers to return to the dealership for future service.
6. Follow up with customers: If a customer had a negative experience, consider following up with them directly to try and resolve the issue.
7. Use positive reviews as a marketing tool: Share positive reviews on your website, social media, or in other marketing materials to help attract new customers.
8. Take action on negative reviews: Use negative reviews as an opportunity to identify areas for improvement and take action to address them.
9.  Be authentic and transparent: Don’t fake reviews or respond in a way that is not authentic, this can damage your reputation.
10. Use DealTimer’s tools to manage reviews: Dealtimer provides a dashboard to help businesses manage reviews, use it to keep track of new reviews and respond quickly.

12. Improve Search Engine Rankings.

How do Google Reviews boost Search Engine Rankings:
Google reviews can boost search engine rankings for car dealers in several ways.

First, having a high average rating and a large number of reviews can improve your local SEO by making your dealership more visible in Google Maps and local search results. This can increase visibility to potential customers who are searching for car dealerships in the area.
Secondly, google reviews can also help with keyword optimization and website traffic. Positive reviews can contain keywords related to the dealership and its offerings, which can help increase the visibility of the dealership’s website in search results when those keywords are used. Also, the more reviews a dealership has, the more likely it is that people will click through to the dealership’s website, which can lead to an increase in website traffic.
Finally, Google reviews can also help establish credibility and trust among potential customers. When people are searching for a car dealership, they are more likely to choose one that has a high average rating and a large number of positive reviews. This can help increase the likelihood of people choosing a dealership and ultimately lead to a boost in sales.
It’s worth noting that responding to reviews, whether positive or negative, can also be an important aspect of building a reputation. Responding to reviews shows that the dealership values customer feedback and is actively working to improve. This can help establish trust and credibility with potential customers.

13. Better Customer Service Center

Google Reviews’ role in building a customer-centric service center:

Google reviews can be a valuable tool for car dealers to boost their customer service center by providing real-time feedback from customers. Some best practices for using Google reviews to improve customer service include:

1.  Respond promptly and professionally to reviews, whether they are positive or negative.
2.  Using the feedback provided in reviews to identify areas of improvement and make changes to address customer concerns.
3. Leveraging positive reviews as a form of word-of-mouth marketing by sharing them on social media and other platforms.
4. Monitoring reviews regularly to identify any patterns or trends in customer feedback that may indicate a larger issue.
5. Use the customer feedback to improve your on-site customer service and online customer service by providing better information, communication and follow-up.
6. Use Google Reviews as an opportunity for a long-term relationship with the customer.

By utilizing these best practices, car dealers can build a better customer service center with Google reviews and improve the overall customer experience.

14. Google Reviews as Social Platform

Google reviews can be used as a social platform for car dealers to connect with their customers. By encouraging customers to leave reviews on their business profiles, dealers can not only gather valuable feedback and insights but also create a sense of community and engagement with their customers. Responding to reviews in a timely and appropriate manner can also demonstrate that the dealership values customer input and is dedicated to providing excellent customer service. Additionally, Google reviews can also be used as a way for customers to share their experiences and recommendations with their friends and family, further increasing brand awareness and reputation marketing.

15. Win New Customers

Winning new customers with Google reviews in the dealership industry can be accomplished through various methods.

1. Encourage customers to leave reviews: By encouraging customers to leave reviews, car dealers can increase their visibility on Google search and maps. This can help new customers find the dealership more easily and make informed decisions about where to purchase their next vehicle.
2. Respond to reviews: Responding to reviews in a timely and appropriate manner can demonstrate that the dealership values customer input and is dedicated to providing excellent customer service. This can help build trust with potential customers and encourage them to visit the dealership.
3. Leverage positive reviews: Share positive reviews on the dealership’s website and social media channels to showcase the dealership’s reputation and build trust with potential customers.
4. Use review data to improve customer service: Use customer feedback and insights gained from reviews to identify areas of improvement and make changes that will positively impact customer satisfaction and retention.
5. Use reviews to drive sales: Use reviews to drive sales by highlighting positive customer experiences and highlighting any promotions or special offers that may be available.
6. Use review data to target specific demographics: Use the data from customer reviews to target specific demographics and tailor your marketing efforts to attract customers who are most likely to be interested in purchasing from your dealership.

16. Google Reviews Boost SEO

1. Google reviews can play a significant role in improving a car dealership’s search engine optimization (SEO) efforts. Positive reviews can help boost the dealership’s visibility in search engine results, increase its online credibility, and attract potential customers. Here are a few ways that Google reviews can help improve a car dealership’s SEO:
   1. Local SEO: Google reviews can help boost a dealership’s local SEO efforts by increasing its visibility in Google Maps and local search results. According to a survey by ReviewTrackers, 63.6% of consumers say they are likely to check reviews on Google before visiting a business location.
   2. Improve online reputation: Positive reviews can help build the dealership’s reputation and increase its online credibility, which can help attract potential customers. As per a study by ReviewTrackers, 88% of all reviews come from only 4 sites, Google, Yelp, Facebook, and Tripadvisor.
   3. Improve website traffic: Google reviews can help increase website traffic by providing a link to the dealership’s website within the review. This can help increase visibility and attract potential customers.
   4. Keyword Optimization: Google reviews can help improve the dealership’s SEO efforts by including keywords in the reviews. This can help the dealership rank higher in search engine results for those keywords.
   5. Better Customer Insights and Feedback: Every Google review is a mini customer survey, giving you feedback and customer intelligence. This can help dealership to improve their products, services and customer service.

   It’s important to note that in order to take advantage of the SEO benefits of Google reviews, it’s important for a dealership to consistently encourage customers to leave reviews and respond to them in a timely and professional manner.

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