$2Million Service Revenue Leaks

$2Million Service Revenue Leaks

Quick Links for OEM CSI Boosting and Google Review Driving Solutions

The biggest problem in the Service department is in retaining customers from leaving silently! and here we will explore what are the top 5 customer negative reviews and how to address the customer problems to retain them as lifetime customers

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Service Department Adds 40 new customers and looses 40 unhappy customers per month!

  • Let’s say, we sell 100 to 150 cars month after month, year after year.
  • Can we say, our Repair Order Count is going up at least 20/Mo or 250/year compared to last year, assuming 60% of car buyers are old customers?
  • The answer is NO. Then,we must be losing old customers as many as we add new ones!
  • But, our OEM surveys and  Review Vendor reviews do not show 30-50 unhappy reviews per month! This means the old customers must be leaving silently! This is a big LEAK!
  • Service Revenue Loss from 30-50 customers/mo? From 2022 customers alone, at $250/Repair, 2-repairs/year, the revenue loss is $15K/mo, $180K/year, or $900K/5-yrs.

The biggest problem in the Service department is in retaining customers from leaving silently! and here we will explore what are the top 5 customer negative reviews and how to address the customer problems to retain them as lifetime customers!

Top 5 Service Customer Complaints

We create and deliver data-driven customer
experiences that achieve outcomes.
  • #1

    Taking Too Much Time

    20-25% of bad reviews - taking too much time - 50% likely to go elsewhere!

  • #2

    Poor Communications, ignored

    20% of bad reviews – poor communications, ignored - 30% likely to go elsewhere!

  • #3

    Charged Too much for Repairs

    15 of bad reviews - charged too much for repairs -100% confirmed - not coming back

  • #4

    Not-Fixing the Problem

    15% of the bad reviews - not-fixing the problem & 60% confirmed - not returning!

  • #5

    Car Wash and Cleaning

    10-15% of bad reviews – car wash and other minor issues! – likely to stay back!

Damages From Negative Reviewed Customers

These unhappy customers spread bad name in the city and PMA to keep others out
  • Spread Bad name to Dealership
  • Bad Google Reviews
  • Bad Reviews in Social Review Sites
  • Very low score for OEM surveys
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A. These unhappy customers spread bad name in the city & PMA to keep others out!

These Negative Reviewed Unhappy Customers, if not contacted immediately and resolve their complaints, they will spread the bad name in the city among their family friedns, office colleagues, and in general social interactions

Aggravation

Bad Google Review & Negative Social Reviews

After writing bad review, if the dealership management did not reach out to the negative reviewed customer, they get even more aggressive in spreading the bad name to the dealership. These are the kind of customers who go to Google and give very bad negative review on the dealership.

OEM Bad Survey

Wait for OEM survey and return with very low OEM Survey score

The unhappy customers will fill the OEM survey with scores around 200-300 out of 1000 score.

How does DealTimer OEM CSI Booster Solution FIX these LEAKS:

DealTimer fixes all CSI Issues and r retains unhappy customers from leaving for a lifetime. Please refer to teh following CSI ABoosting Services compared to most of the vendors in the industry

  • 1

    300-400% more DealTimer Reviews

    300-400% more DealTimer Reviews compared to any review vendor in the US

    Learn More
  • 2

    400% more unhappy customer reviews

    400% more unhappy customer reviews compared to any review vendor!

    Learn More
  • 3

    OEM Surveys follow up

    DealTimer is the ONLY vendor offering labor intensive OEM Surveys follow up

    Learn More
  • 4

    300 to 500% more Google Reviews

    300 to 500% more Google Reviews compared to most of the Reviews Vendors

    Learn More
  • 5

    The BEST CSI Ticketing Solution

    The BEST CSI Ticketing Solution to address unhappy review resolution timely

    Learn More
  • 3

    Brings OEM Positive Surveys

    DealTimer is the only vendor fetching positive OEM surveys returned to boost CSI scores & counts

    Learn More
  • 7

    The Best CSI Booster

    Provides the best CSI Booster Solution and Customer Retention platform!

    Learn More
  • 8

    Coaching Advisors

    Dealtimer CSI Automation tools are conveniently created to coach advisors not to repeat mistakes

    Learn More
  • 9

    Retention System

    Without CSI BDC tools & labor intensive services, the staff alone can't fix customer leaks!

    Learn More

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Quick Links for OEM CSI Boosting and Google Review Driving Solutions

 

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