$2Million Service Revenue Leaks

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Quick Links for OEM CSI Boosting and Google Review Driving Solutions

[vc_row kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_column_text css_animation=”appear”]The biggest problem in the Service department is in retaining customers from leaving silently! and here we will explore what are the top 5 customer negative reviews and how to address the customer problems to retain them as lifetime customers[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” content_placement=”middle” kd_background_overlay=”gray-color” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_row_inner content_placement=”middle” kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1649766472293{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column_inner css=”.vc_custom_1649767044162{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-offset-0 vc_col-lg-6 vc_col-md-offset-0 vc_col-sm-offset-0″][vc_single_image source=”external_link” css_animation=”fadeIn” custom_src=”https://www.dealtimer.com/wp-content/uploads/2023/01/customer-leaks-funnel.jpg”][/vc_column_inner][vc_column_inner css=”.vc_custom_1649767074357{padding-left: 100px !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1649767074357{padding-top: 80px !important;padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1649767074357{padding-top: 80px !important;padding-right: 0px !important;padding-left: 0px !important;}”][tek_sectiontitle st_title=”Service Department Adds 40 new customers and looses 40 unhappy customers per month!” st_title_tag=”” st_text_align=”text-left” st_width=”st_fullwidth” st_title_color_settings=”inherit” st_title_font_weight=”” st_title_bottom_spacing=”30px” st_overline_color_settings=”inherit-color” st_overline_font_weight=”” st_highlight_text_style=”highlight-underline” st_highlight_text_color=”#75e8f0″ st_separator_enable=”separator_off” css_animation=”kd-animated fadeIn” animation_delay=”200″ st_subtitle_position=”subtitle-below-title” css_animation_delay=”200″ st_subtitle_decoration=”” css=”.vc_custom_1674106766884{margin-bottom: 45px !important;}”][tek_list css_animation=”kd-animated fadeIn” animation_delay=”200″ list_animation_delay=”400″][tek_list_single list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon=”fas fa-check”]Let’s say, we sell 100 to 150 cars month after month, year after year.[/tek_list_single][tek_list_single list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon=”fas fa-check”]Can we say, our Repair Order Count is going up at least 20/Mo or 250/year compared to last year, assuming 60% of car buyers are old customers?[/tek_list_single][tek_list_single list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon=”fas fa-check”]The answer is NO. Then,we must be losing old customers as many as we add new ones![/tek_list_single][tek_list_single list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon=”fas fa-check”]But, our OEM surveys and  Review Vendor reviews do not show 30-50 unhappy reviews per month! This means the old customers must be leaving silently! This is a big LEAK![/tek_list_single][tek_list_single list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon=”fas fa-check”]Service Revenue Loss from 30-50 customers/mo? From 2022 customers alone, at $250/Repair, 2-repairs/year, the revenue loss is $15K/mo, $180K/year, or $900K/5-yrs.[/tek_list_single][/tek_list][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_column_text]The biggest problem in the Service department is in retaining customers from leaving silently! and here we will explore what are the top 5 customer negative reviews and how to address the customer problems to retain them as lifetime customers![/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_overlay=”dark-color” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1649426537594{padding-top: 150px !important;padding-bottom: 75px !important;}”][vc_column][tek_sectiontitle st_title=”Top 5 Service Customer Complaints” st_subtitle=”We create and deliver data-driven customer
experiences that achieve outcomes.” st_title_tag=”h1″ st_text_align=”text-center” st_width=”st_8_columns” st_title_color_settings=”custom-color” st_title_color=”#ffffff” st_title_size=”70px” st_title_font_weight=”” st_title_line_height=”80px” st_title_bottom_spacing=”30px” st_subtitle_color=”#ffffff” st_subtitle_size=”24px” st_overline_color_settings=”primary-color” st_overline_font_weight=”” st_highlight_text_style=”highlight-gradient” st_separator_enable=”separator_off” css_animation=”kd-animated fadeIn” animation_delay=”200″ css_animation_delay=”200″ st_subtitle_position=”subtitle-below-title” st_subtitle_decoration=”” css=”.vc_custom_1674354974878{margin-bottom: 75px !important;}” title_settings_section=”” subtitle_settings_section=”” overline_settings_section=”” highlighted_word_settings_section=””][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_overlay=”dark-color” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1649430846780{padding-top: 75px !important;padding-bottom: 85px !important;}”][vc_column_inner][tek_process ps_template_style=”process-number-template” ps_elements=”process_three_elem”][tek_process_single pss_title=”Taking Too Much Time ” pss_title_color=”#ffffff” pss_description=”20-25% of bad reviews – taking too much time – 50% likely to go elsewhere!
” pss_description_color=”#ffffff” pss_display_number=”process_number_on” pss_number=”#1″ pss_number_color=”#ffffff” pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”disable” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Poor Communications, ignored ” pss_title_color=”#ffffff” pss_description=”20% of bad reviews – poor communications, ignored – 30% likely to go elsewhere!” pss_description_color=”#ffffff” pss_display_number=”process_number_on” pss_number=”#2″ pss_number_color=”#ffffff” pss_icon_type=”no_icon” pss_background_type=”default_bg_color” pss_custom_link=”disable” css_animation=”kd-animated fadeInUp” animation_delay=”200″ elem_animation_delay=”200″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Charged Too much for Repairs ” pss_title_color=”#ffffff” pss_description=”15 of bad reviews – charged too much for repairs -100% confirmed – not coming back” pss_description_color=”#ffffff” pss_display_number=”process_number_on” pss_number=”#3″ pss_number_color=”#ffffff” pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”disable” css_animation=”kd-animated fadeInUp” animation_delay=”400″ elem_animation_delay=”600″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][/tek_process][/vc_column_inner][/vc_row_inner][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1649430846780{padding-top: 75px !important;padding-bottom: 85px !important;}”][vc_column_inner][tek_process ps_template_style=”process-number-template” ps_elements=”process_three_elem”][tek_process_single pss_title=”Not-Fixing the Problem ” pss_title_color=”#ffffff” pss_description=”15% of the bad reviews – not-fixing the problem & 60% confirmed – not returning!
” pss_description_color=”#ffffff” pss_display_number=”process_number_on” pss_number=”#4″ pss_number_color=”#ffffff” pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”disable” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Car Wash and Cleaning” pss_title_color=”#ffffff” pss_description=”10-15% of bad reviews – car wash and other minor issues! – likely to stay back!

” pss_description_color=”#ffffff” pss_display_number=”process_number_on” pss_number=”#5″ pss_number_color=”#ffffff” pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”disable” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][/tek_process][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_overlay=”gray-color” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1649161221147{padding-bottom: 80px !important;}”][vc_column css=”.vc_custom_1649161409911{padding-right: 0px !important;padding-left: 0px !important;}” css_tablet_portrait=”.vc_custom_1649161409912{padding-right: 15px !important;padding-left: 15px !important;}” css_mobile=”.vc_custom_1649161409912{padding-right: 15px !important;padding-left: 15px !important;}”][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column_inner css=”.vc_custom_1649161551317{padding-top: 100px !important;padding-left: 100px !important;}” css_tablet_portrait=”.vc_custom_1649161551318{padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1649161551318{padding-right: 0px !important;padding-left: 0px !important;}” offset=”vc_col-lg-6 vc_col-md-12″][tek_sectiontitle st_title=”Damages From Negative Reviewed Customers” st_subtitle=”These unhappy customers spread bad name in the city and PMA to keep others out” st_title_tag=”” st_text_align=”text-left” st_width=”st_fullwidth” st_title_color_settings=”inherit” st_title_size=”38px” st_title_font_weight=”” st_title_bottom_spacing=”30px” st_subtitle_color=”#696969″ st_overline_color_settings=”inherit-color” st_overline_font_weight=”” st_highlight_text_style=”highlight-color” st_separator_enable=”separator_off” css_animation=”kd-animated fadeIn” animation_delay=”” css_animation_delay=”200″ st_subtitle_position=”subtitle-below-title” st_subtitle_decoration=”” css=”.vc_custom_1674356657834{margin-bottom: 45px !important;}” title_settings_section=”” subtitle_settings_section=”” overline_settings_section=”” highlighted_word_settings_section=””][tek_list css_animation=”kd-animated fadeIn” animation_delay=”” list_animation_delay=”200″][tek_list_single list_text_color=”#696969″ list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon_bg_color=”#00d658″ list_icon=”fas fa-check”]Spread Bad name to Dealership[/tek_list_single][tek_list_single list_text_color=”#696969″ list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon_bg_color=”#00d658″ list_icon=”fas fa-check”]Bad Google Reviews[/tek_list_single][tek_list_single list_text_color=”#696969″ list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon_bg_color=”#00d658″ list_icon=”fas fa-check”]Bad Reviews in Social Review Sites[/tek_list_single][tek_list_single list_text_color=”#696969″ list_icon_settings=”icon_browser” list_icon_color=”#ffffff” list_icon_style=”icon-circle” list_icon_bg_color=”#00d658″ list_icon=”fas fa-check”]Very low score for OEM surveys[/tek_list_single][/tek_list][vc_empty_space height=”50px”][tek_button button_text=”Our Services” button_color_scheme=”btn_gradient_color” button_hover_state=”reverse_gradient” button_icon_bool=”no” button_action=”button-scroll-to-section” button_position=”btn-align-left” css_animation=”kd-animated zoomIn” animation_delay=”” elem_animation_delay=”200″][/vc_column_inner][vc_column_inner css=”.vc_custom_1634204290064{padding-top: 100px !important;padding-right: 100px !important;padding-left: 100px !important;}” offset=”vc_col-lg-6″ css_tablet_portrait=”.vc_custom_1634204290065{padding-top: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}” css_mobile=”.vc_custom_1634204290065{padding-top: 50px !important;padding-right: 0px !important;padding-left: 0px !important;}”][tek_timeline card_alignment=”timeline-align-left” global_hover_background_color=”gradient-hover-color”][tek_timeline_single date=”Propaganda” title=”A. These unhappy customers spread bad name in the city & PMA to keep others out!” description=”These Negative Reviewed Unhappy Customers, if not contacted immediately and resolve their complaints, they will spread the bad name in the city among their family friedns, office colleagues, and in general social interactions” link_settings=”full-link” link_url=”#” link_target=”_self” icon_settings=”icon_browser” css_animation=”” icon_iconsmind=”far fa-lightbulb”][tek_timeline_single date=”Aggravation” title=”Bad Google Review & Negative Social Reviews” description=”After writing bad review, if the dealership management did not reach out to the negative reviewed customer, they get even more aggressive in spreading the bad name to the dealership. These are the kind of customers who go to Google and give very bad negative review on the dealership.” link_settings=”full-link” link_url=”#” link_target=”_self” icon_settings=”icon_browser” css_animation=”” icon_iconsmind=”far fa-comment-alt”][tek_timeline_single date=”OEM Bad Survey” title=”Wait for OEM survey and return with very low OEM Survey score” description=”The unhappy customers will fill the OEM survey with scores around 200-300 out of 1000 score. ” link_settings=”full-link” link_url=”#” link_target=”_self” icon_settings=”icon_browser” css_animation=”” icon_iconsmind=”far fa-gem”][/tek_timeline][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” parallax=”content-moving” kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1475570221101{padding-top: 100px !important;padding-bottom: 100px !important;background: #5e5e5e url(https://www.dealtimer.com/wp-content/uploads/2015/09/hero-section-with-feature-3269.jpg?id=12200);background-position:center;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_icon type=”material” icon_material=”vc-material vc-material-all_inclusive” color=”white” size=”xl” align=”center”][vc_custom_heading text=”How does DealTimer OEM CSI Booster Solution FIX these LEAKS:
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DealTimer fixes all CSI Issues and r retains unhappy customers from leaving for a lifetime. Please refer to teh following CSI ABoosting Services compared to most of the vendors in the industry

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1596734267810{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column_inner][tek_process ps_template_style=”process-checkbox-template” ps_elements=”process_three_elem”][tek_process_single pss_title=”300-400% more DealTimer Reviews ” pss_description=”300-400% more DealTimer Reviews compared to any review vendor in the US
” pss_display_number=”process_number_on” pss_number=”1″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”400% more unhappy customer reviews ” pss_description=”400% more unhappy customer reviews compared to any review vendor!
” pss_display_number=”process_number_on” pss_number=”2″ pss_icon_type=”no_icon” pss_background_type=”default_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”200″ elem_animation_delay=”200″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”OEM Surveys follow up” pss_description=”DealTimer is the ONLY vendor offering labor intensive OEM Surveys follow up
” pss_display_number=”process_number_on” pss_number=”3″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”400″ elem_animation_delay=”600″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][/tek_process][/vc_column_inner][/vc_row_inner][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1596734267810{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column_inner][tek_process ps_template_style=”process-checkbox-template” ps_elements=”process_three_elem”][tek_process_single pss_title=”300 to 500% more Google Reviews ” pss_description=”300 to 500% more Google Reviews compared to most of the Reviews Vendors

” pss_display_number=”process_number_on” pss_number=”4″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”The BEST CSI Ticketing Solution” pss_description=”The BEST CSI Ticketing Solution to address unhappy review resolution timely
” pss_display_number=”process_number_on” pss_number=”5″ pss_icon_type=”no_icon” pss_background_type=”default_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”200″ elem_animation_delay=”200″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Brings OEM Positive Surveys” pss_description=”DealTimer is the only vendor fetching positive OEM surveys returned to boost CSI scores & counts
” pss_display_number=”process_number_on” pss_number=”3″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”400″ elem_animation_delay=”600″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][/tek_process][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top”][vc_column][vc_row_inner kd_background_overlay=”default” kd_background_image_position=”vc_row-bg-position-top” css=”.vc_custom_1596734267810{padding-top: 100px !important;padding-bottom: 100px !important;}”][vc_column_inner][tek_process ps_template_style=”process-checkbox-template” ps_elements=”process_three_elem”][tek_process_single pss_title=”The Best CSI Booster” pss_description=”Provides the best CSI Booster Solution and Customer Retention platform!” pss_display_number=”process_number_on” pss_number=”7″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”” elem_animation_delay=”” pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Coaching Advisors” pss_description=” Dealtimer CSI Automation tools are conveniently created to coach advisors not to repeat mistakes” pss_display_number=”process_number_on” pss_number=”8″ pss_icon_type=”no_icon” pss_background_type=”default_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”200″ elem_animation_delay=”200″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][tek_process_single pss_title=”Retention System” pss_description=”Without CSI BDC tools & labor intensive services, the staff alone can’t fix customer leaks!” pss_display_number=”process_number_on” pss_number=”9″ pss_icon_type=”no_icon” pss_background_type=”custom_bg_color” pss_custom_link=”enable” button_action=”button-action-link” pss_link_text=”Learn More” pss_link=”#” pss_link_target=”_self” css_animation=”kd-animated fadeInUp” animation_delay=”400″ elem_animation_delay=”600″ pss_button_style=”tt_primary_button” pss_button_color_scheme=”btn_primary_color” pss_button_hover_style=”default_header_btn”][/tek_process][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row]

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Quick Links for OEM CSI Boosting and Google Review Driving Solutions