The automotive industry is highly dependent on customer satisfaction. It is, therefore, essential to maintain a high level of customer satisfaction, which is measured through Customer Satisfaction Index (CSI) scores. A high CSI score is essential for the success of any dealership, as it directly impacts customer loyalty, retention, and referrals, along with the overall reputation of the dealership.

However, maintaining high CSI scores is no easy task, and dealerships often struggle to achieve their targets. But what if we told you that you could get a minimum of 50 to 150 points on a scale of 1000 score, or a 10-20 points increase in service CSI score on a scale of 100 points or your money back?

Yes, you read that right. With our DealTimer CSI Booster, we guarantee a minimum of 50 points increase in your CSI scores or your money back. This booster will not only help you achieve your CSI targets but also improve your overall business performance.

Our CSI booster is designed to help you increase your CSI scores by providing you with tools, strategies that work and even full-service CSI follow-up. We will work with you to identify areas of weakness and help you develop a plan to improve your scores.

Does it mean, the service advisors have to work a lot to get top CSI scores? No, not all. DealTimer does follow up with the customers for CSI!

We are so confident in our services that we offer a money-back guarantee. If we fail to deliver on our promise of increasing your CSI scores by at least 50-150 points in the coming quarter, we will give you your money back, no questions asked.

This is a full-service CSI offering!

We guarantee to increase your CSI scores by at least 50 points to 150 points on a 1000-point scale or 10 to 20 points on a scale of 100 for the service department, no matter what your starting point is. This is a bold promise, but we are confident that we can deliver on it.

Positive reviews are the lifeblood of any dealership or OEM. We will work with you to collect and publish positive reviews, boosting your reputation and attracting more customers. DealTimer has plenty of dealerships with 300 to 600 Dealership reviews every month. DealTimer fetches 300% more dealership reviews compared to the most  Reputation vendors in the automotive industry!

Winning CSI awards is a great way to boost your reputation and attract more customers. We will work with you to improve your scores to the point where you can win these awards.

Many dealerships offer bonuses to their employees based on their CSI scores. We can help you achieve the scores you need to offer these bonuses, boosting employee morale and improving customer satisfaction.

The dealership CSI bonus can be $70K to $200K per month depending on the number of vehicles sold in the quarter!

Do you know that an average of about 30-50 customers are not returning next time for repair business, because most of these customers had CSI issues and the dealership has not captured the customer experience and resolved it timely?

Unhappy customers can be turned into loyal customers with the right approach. We will work with you to develop strategies for retaining unhappy customers and turning negative experiences into positive ones.

Our services are designed specifically for automotive dealerships. We understand the unique challenges that you face and can help you overcome them.

We can help you increase your CSI scores in all areas of your business, including service, sales, and OEM.

Our services are focused exclusively on boosting your CSI scores. We have the expertise and experience to get the job done.

Following up with customers is critical to improving your CSI scores. We can help you develop effective follow-up strategies that will boost your scores.

1. Receiving more # of OEM CSI surveys duly filled by happy customers is the single most important milestone for dealerships to see positive change in the coming quarter!
2.  Capturing customer unhappy customer experiences time and resolving the issues is the most straightforward path to winning customer loyalty.
Everyone makes the mistake in life. Successful dealerships are those who acknowledge their mistakes, try hard to correct their mistakes and service the customers with gratitude.

We can help you improve your service advisor scores and address service-related issues that are affecting your CSI scores.

Do you know, more than 80% of service managers can not find time to work on customer complaints in the emails they receive from reputation vendors?  So, we have to provide a little better CSI infrastructure for the staff to achieve CSI results with ease!!!!

Your service advisors play a critical role in your customers’ satisfaction. We will work with you to develop effective follow-up strategies that will improve your scores and boost your CSI overall.
“Downloading the OEM disposition files and asking service advisors to follow up” sounds to be an easy solution. But, hardly service advisors have time to breathe, and asking them to do this extra job is the toughest task to achieve. More than 90% of the dealerships failed in finding time for advisors to contact customers back.

We can help you improve your CSI scores at the district and regional levels. This will help you stand out from your competition and attract more customers.

If you happen to be in the bottom half of the district’s dealerships for service CSI scores, definitely we can assist you and bring you up into the top half of the list by the end of the quarter.

In summary, if you’re looking to improve your CSI scores, then our services can help. We guarantee to increase your scores by at least 50 points, or you get your money back. Contact us today to learn more about how we can help you improve your customer satisfaction and attract more customers. Our services are available throughout the United States, in all dealership districts and regions.

All it takes 30 minutes Webinar to view practically how many dealerships are enjoying CSI boosting services!  Please call or text us to 404-375-7859 or send an email to info@dealtimer.com.