Customer Experience Manager



Typical dealers have overnight follow-up vendors to follow up with the customers and generate a few Google Reviews. Here at DealTimer, apart from generating 500% more Google reviews than most of the Reviews vendors, DealTimer fetches 2000 to 6000 DealTimer reviews per year. Apart from this, DealTimer is the only vendor in the market with full-service OEM CSI booster follow-up services and also CSI platforms for Parts and Collisions departments as well.

  • Fetched 35000 Reviews in 6 years

    Most # of Reviews in the USA

    More Dealership Reviews Captured – More problems Solved

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    Most # of Reviews

  • 200% OEM Surveys Returned

    Full-Service OEM Survey Followup

    Zero hours spent by Busy Service Advisors to follow up on OEM surveys

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    Dealer CRM with Web and Social connected!

  • 200% OEM Surveys Returned

    OEM Survey Follow-up

    Full-Service OEM Survey Followup Guarantes 200% OEM Surveys Returned!!!

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    OEM Bonus Guaranteed

  • Want to get CSI Bonus Every Quarter?

    Guaranteed OEM CSI Bonus

    Stand out from your competition by building a custom-designed website. Let your creativity go wild !!!

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    Custom Build Websites

Want to get your dealership listed right below Google pay-per-clicks for FREE? It is very easy if you can collect a few positive reviews from your sales and service customers. Typically dealers pay $7K to $12K to get their dealership listed right below Google pay-per-clicks. Why do we need Reviews Websites like When you have a customer expressing a positive testimonial, this Website will be the one-stop place for him/her to give positive feedback on Google Places, Dealer Rater, Yelp, Merchant Circle, Yahoo! Local, City Search, etc. dealer websites.

Please click here to qualify for $395 per month special to start Reputation Management.

DealTimer wherever it is possible integrates with the 3rd party reviews such as Dealer Rater and pulls the reviews for you to review and monitor them through our Back-end for any negative review submission so that one can jump at it and interact with the customer and correct it within the window of the period.

Same Day Follow-up

Downloads sold vehicle customer records and vehicle repair orders from the DMS system on the same day and follow up with the customers over email and SMS communication modes.

200 to 600 Reviews per month

DealTimer fetches 200 to 600 dealership reviews per month. For example, EdVoyles Acura received over 35000 reviews since during 2016 and 2022. There are dozens of dealers with 2500 to 5000 reviews per month.

Retains 50 to 75 unhappy customers

Dealtimer captures anywhere from 40 to 100 negative reviews per month and sends SMS alert to the managers to resolve the issue and retain the customers for life.

Downloads OEM Disposition Data

Dealtimer BDC staff download OEM disposition data from the OEM portal daily saving 15 plus hours of time per month for dealership staff in downloading the disposition data. DealTimer staff maintains lists of customers with OEM survey in “Progress” mode for each of the service advisors saving dozens of hours of time for service advisors.

Follow-up & get OEM Surveys filled

Daily reach out to the customers with OEM surveys in “progress” mode and request them to fill OEM surveys after ensuring that the customer had great experience at the dealership.

40 to 150 Google Reviews per Month

Most of the DealTimer customers receive from 40 to 150 Google Reviews per month. In a matter of 3 to 6 years, many of the dealerships moved from under 300 Google Reviews to around 4000 Google Reviews.

Negative Reviews down from 45% to 15%

EdVoyles Acura received 46% of the reviews as negative 4-star or below reviews in 2016 helping the service manager resolve the negative reviews and retain the customers. The following year in 2017, the percentage of negative reviews came down from 46% to 36% in 2017, then to 28% in 2018, and then to 22% in 2019.

Product Brochure

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Related Links

[ico type=’icon-circle-arrow-right’] Why Review Site for Dealerships?
[ico type=’icon-circle-arrow-right’] Importance of Dealership positive reviews
[ico type=’icon-circle-arrow-right’] Why is Google Removing 100s of Reviews
[ico type=’icon-circle-arrow-right’] Reasons why customers are not giving reviews
[ico type=’icon-circle-arrow-right’] 1000s of happy customers still very few reviews
[ico type=’icon-circle-arrow-right’] Understanding Google Positive Review Strategy


Features of Reputation Manager


  1. Designs a Professional Reviews Website:A reviews website like helps sales and service customers to post reviews and display the most recent Reviews from various review websites.
  2. One Stop-place to post Reviews to Customer Review Collecting sites:, Better Business Bureau(BBB),, City Search, DealerRater,, FourSquare, Google+ Local, InsiderPages, Instagram, Kudzu, Judy’s Book, Merchant Circle,,,, WhitePages, Yahoo Local, Yelp, YellowBook, and YellowPages
  3. Get Listed on Top of Google, Bing & Yahoo Search Results: Dealership with more positive reviews in your city gets listed on top of Search Engine results when customers search with keywords, say, “Honda Dealers in ABC City”..
  4. Supplies 5000 colorful postcards of “4×6”: Sales managers and Service Advisors can hand out these post cards with Review Site information and directions for posting Reviews.
  5. DealTimer Pulls and Displays All Reviews:Dealers do not have time to log in to dozens of Reviews Sites every day! If there are 25 review sites and there are 2 stores, the internet manager has to monitor 50 different sites every day and it’s a very time-consuming process. In order to make it convenient for the Internet Manager, Reviews Engine pulls all the customer-submitted reviews into the Reviews Site Database, so that the internet manager can view all the reviews from 25 different review sites from one place.
  6. Get E-mail Notifications on all Reviews on the same day! This helps extremely busy managers to keep an eye on all negative reviews & take immediate action on negative reviews and convert them to positive reviews. It is very important to resolve negative reviews because one negative review can cost tens of thousands of dollars in potential revenue from sales and service customers.
  7. Avoid delayed action in attending the negative reviews: Solves Dealer’s problem of logging into all reviews sites daily and watching for negative reviews posted by frustrated customers. If there are 10 reviews sites like Dealer Rater, daily logging onto these sites can be extremely difficult and challenging.
  8. Highlighting Negative Reviews: All Negative Words in Reviews are Highlighted for quick scanning. This helps the busy managers to quickly scan for all negative terminology used in the review posting.
  9. Ability to rectify negative review, convert into positive review and bring the customer back to the dealership: If dealers can act on negative reviews within a few days of posting and resolve customer issues within say, 7 to 15 days (period changes for each review site), the review companies allow the negative reviews reversed by posting customer with a positive resolution.
  10. Get 10-fold reviews from Sold & Service Customers: By simply providing a Reviews Website platform, ability to post reviews to multiple review sites, the dealership can get dozens of reviews every week. More positive reviews will not only wash few negative reviews from frustrated customers, but it helps to get the dealership listed right below pay-per-clicks.
  11. Sample of Positive Reviews listed on Website: This sample of positive reviews not only helps the dealership employees to gain customer confidence but also customers giving new reviews get the idea of what to write in the reviews.
  12. requesting satisfied customers to post reviews.
  13. QR Code support: By clicking on QR codes on Post Card, on the Reputation Website, or in the Email, customers are taken can directly onto the posting page of review sites.


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