Difference Between Reputation Reviews and OEM CSI

[webmaster]

Please keep the discussions on this topic related to finding the difference between Dealership Reputation Reviews and OEWM CSI Survey-based feedback details.

[webmaster]

Dealer Reviews are captured from Social Review Sites such as Google, DealerRater, etc. Where as the OEM CSI Surveys are captured from the surveyed returned by customers filling the surveys.

[Jayaram Reddy]

The positive Social Reviews can help the Dealership to bring new customers, where as the negative Social Reviews hurt the dealership by scaring the customers away. It is very import to address and resolve the customer complaint in the negative reviews with in a week or less, so that the dealership can respond to customer negative review with in a week. If not responded with in a week, the dealership may not able to respond to the customer after the elapsed period.

[Author]

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