Difference Between Reputation Reviews and OEM CSI

DealTimer Home Auto Dealer Forums Auto Dealer CSI Boosting Ideas Difference Between Reputation Reviews and OEM CSI

This forum is dedicated to exploring ideas for boosting the CSI Scores, with more focus on Service Department, as it is more often a challenging task to meet service CSI scores. Please post your question related to CSI only.
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    • #4834

      Please keep the discussions on this topic related to finding the difference between Dealership Reputation Reviews and OEWM CSI Survey-based feedback details.

    • #4838

      Dealer Reviews are captured from Social Review Sites such as Google, DealerRater, etc. Where as the OEM CSI Surveys are captured from the surveyed returned by customers filling the surveys.

    • #4839
      Jayaram Reddy

      The positive Social Reviews can help the Dealership to bring new customers, where as the negative Social Reviews hurt the dealership by scaring the customers away. It is very import to address and resolve the customer complaint in the negative reviews with in a week or less, so that the dealership can respond to customer negative review with in a week. If not responded with in a week, the dealership may not able to respond to the customer after the elapsed period.

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