List Price :None/month
A powerful service customer login portal to self-serve service appointment scheduling, setting up to receive reminder emails from service department 2 to 3 days before actual appointment and several powerful features.
Dealers spend tens of thousands of dollars for sales floor and completely forget about profit making service floor. With simple tools, service floor tools, one can increase the profits by 30% more easily.
Features of Service Portal
- Service customers can register and login to the Service CRM
- Enhances the service customer interaction with service department
- Easy scheduling: Gives freedom to schedule service appointment in minutes instead of calling and waiting on the phone for longer period
- Set service appointment reminders
- More service appointments scheduled with self-service. Still manual service appointment scheduling is available, if needed.
- View historic repair orders
- Pulls Vehicle Ready Status information frequently from DMS System,
- Telephone: Calling and notifying about that their vehicle is ready for pickup:
- Calls Customer and notify him/her that the vehicle is ready for pick up
- E-mail: E-mailing about Vehicle Notification message to service customers ,
- Send an e-mail message indicating that their vehicle is ready for pickup,
- Rescheduling: If customer is postponing the appointment, accept new date and time for the appointment,
- Optional: Accepting payments from customer for vehicle service:
- Notifies service customer about the pending amount in Repair Order,
- Accepts payments through credit card from customer over phone ,
- Processes the credit card payment
- The payment information is updated on Service Advisor Login Interface for releasing the vehicle key.