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source Dealers can improve SSI rating by conducting surveys through E-mail System using DealTimer's Interactive Voice System or IVR system. Alternatively, the same surveys can conduct by sending e-mail campaigns with surveys as attachment.
There is 3rd way to conduct when customers logged into the Service Login portal go here.
Features of Service e-SSI Surveys
- Dealer Service SSI modules feature are listed below.
- Pull Service Repair Orders from the DMS System
- Conducting Telephone Survey:
- Calls customers on completed repair orders and conducts survey,
- If customer is not happy with the service, schedules next service appointment,
- If customer wants to leave audio message for Service Advisor, the system records the message,
- Displays the results of survey on a dash board in Service Department,
- SSI Reports: Reports help Service Manager or Advisors to attend customer problems immediately
- Conducting E-Mail Survey:
- Send an e-mail survey request to customer e-mail address,
- If requires, allows one to log into the Service Portal Site,
- Present a coupon certificate to the on the WEB site with expiration date.
- Many more advanced features can help SSI Surveying process.