Service Tele BDC Features

The #1 problem in the Service Department is in answering 100% of all hundreds of incoming phone calls to the Service department daily for inquiries, appointment scheduling, vehicle drop off and pick up calls, post repair calls, etc. At least 30% of the calls end up not answered, voice mails, hung up, retries, held by the receptionist, voice mails at advisor or manager desks, BDC staff, or 3rd party calls centers, etc. This ultra-modern AI Service BDC Technology addresses all of these problems and streamlines service customer handling in extraordinary ways and beyond expectation. The system portrays itself in 16+ roles.

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