Service Tele-BDC is neither like a 3rd party call center to answer incoming service customer calls and schedule service appointments, nor it is a replacement for the telephone PBX system being used by receptionists in routing the calls.
Service Tele-BDC is an Artificial Intelligence technology that converts the old-school dealership to become an ultra-modern dealership that jolts the service department operations to move from 30 miles-per-gallon to 120 miles-per-gallon efficiency.

The above AI Communications technologies become the bed-rock foundational support for ultra-modern Service Tele-BDC Technology that produces following results:
1. Service Staff Productivity is up by 300%
2. Extremely smooth Service Department operations
3. Service Department Gas-Mileage from 30 MPG to 120 MPG.
4. Service Department Monthly Budget is down by 70%


Service Call Router
#16. As the HEART of Telephone PBX System with BDC Built In
The Tele-BDC System takes over all the incoming calls from PBX system to Service Department and controls and virtually routes all the calls and controls flow of all service calls.



..all calls answered...
#15. Answers all incoming phone calls
The Tele-BFC Rep forks a virtual BDC Rep on the fly for each of the incoming calls and answers customers and prompts customer to take next action.

never miss a call!
#14. Engages all customers in Call Queues
Have you ever called a big company and you were told that you are 3rd caller in call wiating to speak to human staff member? This service-tele-BDC offers that style of engaging customers. Without a system like that, out of 100 calls to service floor, only 40% are answered, 30% may into voice mail and 30% dropped, hung up, or called back repeatedly until human picks up! DealTimer Tele-BDC guarantees every customer call is heard and made accountable!



...engages BDC reps with calls..
#13. Distributes all calls equally to all BDC Reps
Upon BDC Rep comes up available from previous call, the call gets assigned to that BDC Rep and transfers the call to the BDC rep. No BDC Rep can fool the system by saying that they are busy, as the system tracks the status of BDC rep upon previous call termination.

What we do
#12. Pre-Screens Customer Profiles & Greets Customers by Name
Typical BDC Reps asks customers for their name, where as here the BDC Rep's screen is displayed with the customer profile, list of customer vehicles, address, historic repair orders, etc, and it enables the BDC rep to greet the customer by name as if the customer is recognized by the BDC Rep.



..smart way to engage customer...
#11. Entire Call is Handled gracefully with Routing and Transferring
The System allows call transfers to another employee, call conferencing, call bridging, call coaching, call recording, and many more advanced features.


..smart way to engage customer...
#10. Recording live calls save hundreds of hours for service staff.
Recording all live calls helps managers to listen onto all the unhappy customer conversation and coach the employees in real time!

interact with customers in 12+ communication modes!
#9 Acts as Messenger, Chatbot in real time!
. The Tele-BDC supports messenger, SMS and Chat communication modes, the system or the service staff can avail this feature to engage customers in the real time.



..40 hours save by pre-filling the form...
#8. Time Saved by pre-filling appointment form
As Tele-BDC with AI support can capture customer information, vehicle information, vehicle repair info with pre-filled support.

..pushing appointment can not be easier than this!!!!
#7. Pushes appointments to XTime, DealerFX, and DMS platforms
The Tele-BDC platform can act if appointment scheduler to schedule an appointment for service department and push it to DMS through in compliance with Xtime, DealerFX and DealerLogic appointment schedulers.



..smart way to engage customer...
#6. As BDC Manager's right hand tool!
The Tele-BDC system acts like a right hand for the BDC manager by carefully monitoring the BDC call taking and call making operations very efficiently

...never miss a customer call....
#5. Unattended incoming calls and Missed Opportunities Pushed to Outbound call Queues
DealTimer puts missed calls, hung up calls, voice mail left calls, disconnected calls, etc onto the outbound call queues enabling the BDC staff or Advisors to make calls on all the missed opportunity calls. This way, the dealership can achieve on 100% of call attendance and call accountability.



..retain...retain..retain...
#4. As Retention Rate Boosting Pal
With DealTimer CSI Booster capturing 500% more negative reviews compared to anr vendor, the Tele-BDC platform displays customer CSI scores, OEM Surveys, and Google Reviews, so that the BDC can offer specially authorized coupons and bring up unhappy customers to become retained customers.

...performance gauge...
#3. BDC Staff Performance Tracker - perfect solution for BDC or Service Managers
More than 50% of BDC manager's time is gone in monitoring the service advisors or BDC staff and ensure that they are working efficiently and resolving their issues. The Tele-BDC platform monitors all BDC staff and Service Advisor's call volumes, call taking abilities, etc, it saves enormous time for BDC manager to focus on ideas of new revenue streams.



....save...save...save...
#2. Save $5-$10K per month on Service Vendor products per month.
As the DealTimer is the only vendor offering 6 different service department products, 1) Service OEM CSI Booster, 2) Service Recall Drivers, 3) Service Tele-BDC AI Platform, 4) Service retention marketing, 5) Service Appointment Scheduler and 6) Digital Cashiers and accepting payments on Repair Orders, the dealerships not only get 100s of hours of time saved in avoiding the data entry of information from one system into another system.

Enterprise of BDC operations
#1. Perfect Corporate BDC Platform to Support dozens of Stores' service Departments BDC Operations
DealTimer Tele-BDC allows to centralize the BDC operations at Corporate locations for dozens of stores with corporate BDC staff to take or make calls for any of the group store's service departments. This way the corporate BDC can handle more work load and optimally utilizing the BDC staff shared across the stores.
