In the modern world, youth like SMS messages for quicker responses, and very few of them prefer phone calls.
- Whereas people in their 40s and 50s may also respond to email communications.
- Other age groups may still prefer telephone conversations and some prefer even USPS postcards or even handwritten notes.
- Some prefer even Artificial Intelligence to schedule service appointments quicker in 1 minute or less for appointment scheduling.
- Some prefer Web-chat or interactive voice response or IVR models to respond to common notifications or alerts.
- So DealTimer went ahead to create 21 plus communication modes being provided in al-a-carte mode for dealerships to pick and chose the communication modes suitable to their client base for optimal results.
- Again, DealTimer engineers will not provide all communication modes to all customers and dealers can choose which communications would be better for their operations. DealTimer systems monitor and track what are the preferred modes of communication modes for a specific customer in responding and keep communicating in that mode in the future for better responses.
Interactive AI Tele-Platform
AI TelePlatform connects customers, dealership staff and Virtual AI Agents, so that 100% of customers are connected to either human staff members or AI Virtual Staff
Click-2-call is the best to ensure that customers and staff are connected through Click-2-Call technology or C-T-C. The C-T-C technology can be embedded into any of the DealTimer products as a plug-and-play add-on.
SMS-Campaigns technology can be added to any of the Sales or Service BDC campaigns as a plug-and-play.
SMS-Texting can be added to any of the DealTimer products, enabling all dealership staff to send SMS to customers.
“Send-Email” feature enables to send email and it is added to the customer field in any of the DealTimer products. All Email communications are automatically added to the customer communication history.
Email-Campaigns technology can be added to any of the Sales or Service BDC campaigns as a plug-and-play. This helps trigger the email campaigns or schedule to send email to all customers in the list as a later time.
Ringless Voice Mails
“Ringless Voice Mails” or RVM enables staff to call customers and leave a voice mail message on the customer’s voice mailbox without ringing the call on the customer’s phone.
“Interactive-Voice” is an AI Computer voice acting as human being and it can make an outbound call or even receive a call from customer and engage in customer communications for the intended-purpose.
“Simple-Surveys” are ways to capture customer responses for a series of questions of true/false, multiple choice, or accept text and the survey questions are fixed in a given survey.
Unlike “Simple-Surveys”, “Dynamic Surveys” can end the survey or extend the survey based on the customer response. Even if a customer stops the survey in the middle, the survey responses are captured to that point of stopping.
“Phone-Campaigns” help sales reps, BDC reps, or Advisors to call all customers in the list with auto-dialing and or even to take over the call in case the call went onto the voice mail and empower the staff to move on to the next customer. This way, one employee can make 100-plus calls per hour.
AI Phone Campaigns
“AI-Phone-Campaigns” are AI Virtual Reps as sales reps, BDC reps, or Advisors to call all customers in the list and interact with the customers using AI. Later the staff can listen to the AI-Phone-Campaign entries and review the calls.
Interactive Web Chat
The Web-Chats when powered by AI can engage customers browsing online by appropriately answering to the customers and even directing the customers to appropriate Web pages or even capturing their feedback.
“Web forms” are ways to enable customers to enter fill-in blanks of fields while reading a paragraph or pages of information online.Web-Forms can be plugged into any of the line content and the responses can be captured and stored for further processing.
The FAX technology is no longer old-school faxing any more and all incoming and outgoing faxes are in digital format and content can be stored for further processing.
Phone-Conferencing is the way to bring 2 to 20 dealership and even customers onto a conference call mode and record the entire conference and store it for further reviewing or processing.
DealTimer Messenger is like a “WhatsApp” way of bringing 2 or more dealerships or even customers into Messenger format to chat in “public” and “private” modes blocking confidential information from customer viewing.
The “Facebook” Messenger enables Dealership staff to send and receive messages over “Facebook Messenger” and all such communications are stored for further. Customer programming in this area can generate leads from Facebook for sales or service departments.
The “Whatsapp” Messenger enables Dealership staff to send and receive messages over “Whatsapp Messenger” and all such communications are stored for further. Customer programming in this area can generate leads from Whatsapp for sales or service departments.
“Call Reviewing” enables staff listening to customer calls to rate the calls on clarity, call quality, rate staff interaction, call rating on mild-warm-hot, lead generation, etc. This saves 1000s of dollars to dealerships from paying to 3rd party call reviewing companies.
Leads from AI Communications
All Customer’s AI Communications are recorded. The system is smart enough to generate leads from AI Customer communications automatically or allows staff to create leads for sales, service, and parts while listening to the recorded AI Communications.
AI CSI Tickets
The “AI-Communications” of phone, SMS, Interactive Voice, Chat and Web Forms of communications can generate a “CSI Ticket” with “Hot” or “Warm” rating, in case the conversation has made the customer upset or frustrated. CSI Tickets are routed to respective staff and managers to resolve the issue.
“Call Transrciptings” enables all recorded calls to convert from speech to text and even process the text for any customer leads or CSI-Tickets. The call transcriptions were stored, and even forwarded to the staff to act upon the transcribed text.
“Phone Survey” is like “Email Survey”, except that the AI Computer PAL calls customer and upon the customer accepting the call will prompt the question and accept responses for all survey questions. All “Phone Surveys” are stored for further processing.
“SMS Survey” is like an “Email Survey”, except that the AI Computer PAL sends an SMS to one customer or all customers in the list, and upon the customer responds to the SMS, it moves on to the next question in the survey. All “Phone Surveys” are stored for further processing.
“Voice Recording” Technology enables staff to call in and read the text in pre-written “voice templates” and record and save it or erase or re-record it on a needed basis. The voice recordings are used by the “AI Pals” in call campaigns to act like the staff. This alone saves 100s of hours of wages.
Email-SMS-Voice Templates are the written-up templates for a given process. These templates are used in all Email campaigns, SMS Campaigns, and phone call campaigns.
AI Machine Learning
The DealTimer AI-Engine has “Machine Learning” embedded in order to continuously improve customer communications.
AI Report Generation
AI Report Generator is a special feature that generates reports for customer or staff and sends email to the respective person on demand.