Service CRM Suite

Service drive is like an emergency hospital for cars. Most of the service staff are extremely busy and there by asking them to login into 6 different service products from 6 different vendors, it is almost impossible to drive the service operations effectively!  The 6 of Service CRM products or solutions are : 1) OEm CSI Booster, 2)  Service Recall Driver, 3) Service Tele-BDC, 4) Service  Retention Marketing, 5) Service Appointment Scheduler, and 6) Service Digital Cashiers!

The Dealers’ Service CRM suite offers 6 unique product and solution offerings to the service director and advisor staff!

CSI is a reflection

OEM CSI Booster

OEM Reps keeps on reminding service directors and GMs to keep the service CSI Score to be tier-1 top in the district. OEMs provides lots of incentives to dealers with tier-1 CSI score!
  • 200% More OEM Surveys Returned
  • Both Advisors and Service Department into Tier-1  scores
  • Dealership GM and Service Directors receive all CSI Incentives from OEM
More on CSI

Conquest Recall Repairs

Recall Repair Driver

Recall repairing is the easiest way to acquire new customer, as recall repair is FREE. A smart Recall Driver helps to double the Recall Repairs per month.
  • 200% Recall Repairs
  • Full-Service Recall Marketing solution
  • No Contract solution at a fractional cost of your current monthly  fee.
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never miss a call!

Service TELE-BDC Platform

Out of 100 calls to service floor, only 40% are answered, 30% into voice mail and 30% dropped or called back! DealTimer Tele-BDC guarantees every customer call is heard and made accountable!
  • 100% service calls answered
  • Service Tele-BDC plays in 16 roles
  • AI-Driven BDC complements human BDC Reps
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service conquest

Service Retention Marketing

DealTimer's Service Marketing is powered by AI Technology with campaigns designed to minimize the marketing budget and maximizing the trackable service appointments from retention marketing!
  • Result #1: First retain own customers from leaving
  • Result 2: Service Marketing with AI communications at a minimized campaign budget!
  • Retention campaigns are customized to match the vision of service director
more on Service Marketing

What we do

Service Appointment Scheduler

Double your service appointments when 100% of the calls are answered by DealTimer Service Tele-BDC!
  • 200% more Service Appointments
  • AI Service Appointments if not answered by Human Staff!
  • Cost per Appointment is  down by 70%
more on Scheduler

..online payments for ROs

Digital Cashiers

Want to generate RO invoice, send it by email or SMS and get paid by customer remotely!
  • Notify the customer immediately upon RO being closed
  • Get paid for RO online
  • 90% of communication-related CSI complaints will disappear!
more on Cashiers

 

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